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Privacy and Cookie Policy
ONLINE PURCHASE
WHY DO WE USE YOUR PERSONAL DATA?
We process your personal data to manage your purchases with Classic Football Shirts. This includes processing orders and returns via our online services, providing you with delivery status updates, and notifying you of any issues with the delivery of your items.
We also use your personal data to facilitate payments, handle complaints, and manage warranty claims related to your purchases.
Additionally, your data is used to verify your identity, confirm your legal age for online shopping, and validate your address with external partners. To offer you a variety of payment options, we may conduct analyses to determine the most suitable payment methods available in your shopping location.
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
We process the following categories of personal data:
- Contact information: Name, address, email address, and telephone number.
- Order information: Details related to your purchases.
- Payment information: While we do not have direct access to your full card details, this information is securely stored and encrypted by Stripe. Stripe also enables us to process refunds on your behalf.
If you have a registered Classic Football Shirts account, we will also process your personal data associated with the account, which includes:
- Email address
- Purchase history
WHERE DOES YOUR DATA GO?
The personal data we share with third parties is used exclusively to provide you with the services outlined above. This includes validating your address, sending communications regarding your purchases, and facilitating the delivery of your order. Specifically, this data may be shared with warehouse and distribution partners for order fulfilment and with payment service providers to process your payment. The third-party companies involved are as follows:
Courier Companies and Shipping Software – DHL, Royal Mail, Parcelforce, Starlinks Global, Deutsche Post, Shipster
Function: Delivery of customer orders
Processing Activities:
We process customer names, addresses, contact details, and order information through Shipster for:
- Arranging and facilitating the shipment of orders;
- Providing tracking information to customers;
- Ensuring successful delivery to the specified address
Stripe, Inc.
Function: Payment processing service
Processing Activities:
We process customer payment information, including encrypted card details, for:
- Facilitating secure payments;
- Managing refunds and chargebacks
Braintree, a PayPal Service
Function: Payment processing and gateway service
Processing Activities:
We process customer payment information for:
- Facilitating payments;
- Managing refunds and fraud prevention
Klaviyo, Inc.
Function: Payment processing service
Processing Activities:
We process customer email addresses, names, and purchase data for:
- Sending personalised marketing communications;
- Analysing customer engagement and campaign performance
Peoplevox WMS (The Descartes Systems Group, Inc.)
Function: Payment processing service
Processing Activities:
We process customer order data, including names, addresses, and order contents, for:
- Managing warehouse operations;
- Ensuring accurate order picking, packing, and shipping
AfterShip
Function: Payment processing service
Processing Activities:
We process customer email addresses, order numbers, and tracking data for:
- Providing real-time shipment tracking updates;
- Managing and processing returns
Akoova
Function: Payment processing service
Processing Activities:
We process customer data through our e-commerce platform hosted by Akoova for:
- Ensuring secure and stable website operation;
- Managing platform performance and uptime
Loqate
Function: Payment processing service
Processing Activities:
We process customer address information for:
- Verifying and validating customer delivery addresses;
- Reducing delivery errors
Ebizmarts Mailchimp
Function: Payment processing service
Processing Activities:
We process customer email addresses, names, and order data for:
- Sending transactional emails, including order confirmations and shipping updates
Zendesk, Inc.
Function: Customer service communication platform
Processing Activities:
We process customer email addresses and specific order data for the following purposes:
- Facilitating communication with customers regarding orders, products, and services;
- Analysing and reporting on the volume and nature of customer interactions
Mention-Me Ltd
Function: Operation of a refer-a-friend programme
Processing Activities:
Processing customer email addresses and certain order data for the purposes of:
- Enrolling customers onto our refer-a-friend programme;
- Monitoring the programme and safeguarding against gaming or fraudulent use of the programme;
- Communicating with customers in connection with operation of the programme and delivery of rewards;
- Reporting on the performance of the programme
Please note that many of these recipient companies have their own legal rights or obligations to process your personal data independently.
WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?
The processing of your personal data is necessary for Classic Football Company Limited to fulfil the service of managing and delivering the order to you.
HOW LONG DO WE KEEP THIS DATA?
We will keep your data as long as you are an active customer.
CUSTOMER SERVICE
WHY DO WE USE YOUR PERSONAL DATA?
We use your personal data to manage your enquiries, address complaints, handle product warranty issues, and provide technical support. These services are delivered via email, chat, telephone, and social media.
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
We process the data you provide to us, which may include the following categories:
- Contact information: Name, address, email address, and telephone number
- Payment information and payment history
- Order information
- Correspondence: All communication related to your query
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Customer service queries are handled in-house by Classic Football Company Limited using Zendesk and social media messaging platforms, including Facebook, X, TikTok, LINE, WhatsApp and Instagram.
WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?
The processing of your personal data is based on Classic Football Company's legitimate interests.
HOW LONG DO WE KEEP YOUR DATA?
We retain your data for as long as necessary to fulfil the purposes outlined in this document, including case management.
YOUR RIGHT TO OBJECT TO PROCESSING BASED ON LEGITIMATE INTEREST
You have the right to object to the processing of your personal data when it is based on Classic Football Company's legitimate interests. Classic Football Company Limited will cease processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defence of legal claims.
DIRECT MARKETING
WHY DO WE USE YOUR PERSONAL DATA?
We will use your personal data to send you marketing offers, information surveys and invitations through e-mails and text messages To optimise your experience of Classic Football Co. we will provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalised offers. All these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
We will process following categories of personal data:
- Contact information such as e-mail address, telephone number and postal code
- What products and offers you have clicked on
If you have a Classic Football Co account we will also process your personal data submitted in relation to the account and membership such as:
- Name
- Address
- Shopping History
- How you navigated and clicked on the site
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing. These companies are as follows: - Google (analytics) - Dotmailer (e-mail marketing communications - Facebook (social media advertising). We never pass on, sell or exchange your data for marketing purposes to third parties outside of Classic Football Co.
WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?
The processing of your personal data is based on your consent when you agree to direct marketing. These will be sent to you based on our legitimate interest.
YOUR RIGHT TO WITHDRAW YOUR CONSENT
You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing. When you do so, Classic Football Co. won't be able to send you any further direct marketing offers or information based on your consent. You can opt out from direct marketing by the following means:
- Following the instruction in each marketing post
- By editing the settings of your Classic Football Co. account
HOW LONG DO WE SAVE YOUR DATA?
We will keep your data for direct marketing until you withdraw your consent. For e-mail marketing we will consider you an inactive customer if you haven't opened an e-mail within the last two years. After this your personal data will be deleted.
Classic Football Shirts Account
Why do we use your personal data?
We will use your personal data to create and manage your personal account in order to give you a personalised and relevant experience at Classic Football Co. We will provide you with your order history, details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.
Furthermore, we will enable you to save items in your shopping bag, offer you size recommendations and enable you to rate and review the products you've purchased from us in order to provide you with relevant product recommendations Classic Football Co. will process your navigation and browsing on our digital platforms (including website and app), your shopping history and product reviews as well as the data you submitted to us through your account.
What types of personal data do we collect?
We will always process your e-mail address and password that you submit to us when you sign up for Classic Football Co. account. We will process following categories of personal data if you choose to provide it to us:
- Contact information such as name, address, telephone number
- Country
- Account settings
We will process the following categories of personal data if you make a purchase:
- Order history
- Delivery information
- Payment history
We will also process the following categories of personal data connected to your cookies:
- Click history
- Navigation and browsing history
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to optimize the website we use, website agencies and analysis tools for product rating.
What is the legal ground to process your personal data?
The processing of your personal data for your account is based on your consent when you create your Classic Football Co. account.
The processing of your personal data provide you with relevant product information is based on our legitimate interest.
Your right to withdraw your consent
You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and Classic Football Co. will not be able to provide you with the services mentioned above.
How long do we save your data?
We will keep your data for as long as you have an active Classic Football Co. account. You have the right to terminate your account at any time, if you choose to do so your account will cease to exist and you will be considered inactive. We will keep your personal data if there are any legal requirements and if there is an open dispute. After your account has been terminated your data will be deleted.
Your right to object to processing of your data
You have the right to object to processing of your personal data that is based on Classic Football Co's legitimate interest by contacting [email protected]. Your account will then be deleted and we will not be able to carry out our services to you.
Development
Why do we use your personal data?
We will use data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose we will not analyse your data on an individual level, all processing will be done on pseudonymised data. This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our digital channels and to improve IT systems in order to increase the security for our visitors and customers in general. The analysis is also used to develop and constantly improve the logistics flow of goods by forecasting purchases, stocks and deliveries as well as our resource capacity from a sustainability point of view by streamlining purchasing and scheduling of deliveries. In addition we use the data to be able to plan new establishments of stores and warehouses and improve our product range.
What types of personal data do we process?
We will process following categories of personal data if you have chosen to provide it to us:
- Customer number
- Gender (if provided)
- Country
- Account settings
We will process the following categories of personal data if you have made a purchase:
- Order history
- Delivery information
- Payment history
We will also process the following categories of personal data connected to cookies:
- Click history
- Navigation and browsing history
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above. We use web-analysis companies to analyse our customer online behaviour on a general level.
What is the legal ground to process your personal data?
The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.
The processing of your personal data provide you with relevant product information is based on our legitimate interest.
How long do we save your data?
We will keep your data for as long as you have an active Classic Football Co. account. After your account or membership has been terminated your data will be deleted.
Your right to object to the processing of your data
You have the right to object to the processing of your personal data that is based on Classic Football Co's legitimate interest, by [email protected]. Your account will then be deleted and we will not be able to carry out our services to you.
Legal Obligations
Why do we use your personal data?
We will use your personal data to comply with obligations in laws, court rulings and decisions from authorities. This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.
What types of personal data do we process?
We will process following categories of personal data
- Customer number
- Order number
- Name
- Postal Address
- Transaction amount
- Transaction date
Who has access to your personal data?
Your data lies only with Classic Football Co. and HMRC.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for Classic Football Co. to fulfil its legal obligation.
How long do we save your data?
We will save your data in compliance with the book-keeping rules in your country.
Data Protection Information
Data Protection Officer: Gary Bierton
To request erasure of your personal data please contact [email protected]
ICO Registration
Organisation name: Classic Football Company Limited
Reference: ZB122114
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